WALNUT MELBOURNE respects your privacy on the Internet and it is of great importance to us. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information you provide us with. By visiting www.walnutmelbourne.com, you are accepting and consenting to the practices described in this hello@walnutmelbourne.com. Privacy Policy and the web site Terms and Conditions (see Terms & Conditions page)
WALNUT MELBOURNE gathers personal information in two ways - when you place an order or register for WALNUT MELBOURNE’s email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, offers, promotions, sales, and any other goings on that may interest you as a valued WALNUT MELBOURNE customer. We also use your details in seeking to ensure an exceptional level of customer service is maintained in processing orders and ensuring a timely delivery.
You will not be contacted via telephone for any other reason than your order status or unless you have otherwise specifically requested.
When you place an order you will be asked for the following personal information: your name, e-mail address, billing address and delivery address, and phone numbers, so that we can process your order. We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card, or the delivery service provider.
WALNUT MELBOURNE ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation - WALNUT MELBOURNE'S privacy policies will be reviewed and updated as appropriate.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au
Changes to your contact, invoice and delivery details can be made using the account section.
or if you would like us to update your details, please notify us at hello@walnutmelbourne.com and we will update stored information, as soon as possible.
At any time you do not wish to receive our emails you can "unsubscribe" by clicking on the link at the bottom of our promotional emails. Alternatively, you may contact our office if you would like us to remove you from our subscriber list by sending an email to hello@walnutmelbourne.com
If you have any questions about this Statement, the practices of www.walnutmelbourne.com with respect to personal information or your dealings with this website, you can contact us at hello@walnutmelbourne.com or +61 3 9427 8284.
OUR WEBSITE LINKS
Our Website does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Website may include links to third party Web service providers, for the purposes of either providing related service and product information from partner service providers we believe to be of interest. Whilst it is a WALNUT MELBOURNE condition of partnering with all partner service providers that they, in turn, satisfy the same minimum privacy compliance standards, we cannot be responsible for their content, or privacy policies or practices.
AUTOMATIC COLLECTION OF INFORMATION
We use “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
HOW WE COLLECT PERSONAL INFORMATION
We do not collect any personal information from you except where the visitor initiates this, for example by inquiring or seeking sales, marketing and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies. We do not engage in online ‘spamming’ or online mass-outbound marketing activities unless the customer agrees and opts in for these. We do not release personal information or "data lists" for the purpose of commercial sale.
Our Web server, the company that owns the Website server that hosts our Website, may collect only the domain names and names of the referring website (not the email addresses of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website.
If you register online or provide personal information to WALNUT MELBOURNE by any means, we may use this information to provide specific targeted marketing campaigns and information about WALNUT MELBOURNE and declared partner products.
SMS
By consenting to Walnut Melbournes’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
SECURITY
When purchasing from Walnut Melbourne your financial details are passed through a secure server using the latest 456-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please contact our customer support centre hello@walnutmelbourne.com.